My Private Doctor - Expert Medical Second Opinions & Lab Analysis

My Private Doctor ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.

1. Information We Collect

1.1 Personal Information You Provide

Account Information: Name, email address, phone number, mailing address, date of birth.
Health Information: Medical history, diagnoses, lab results, imaging reports, medications, treatment plans, and any other health data you upload or share during your consultations.
Payment Information: Billing address and payment method details (e.g. masked credit card number). We do not store full payment card details; payments are processed via PCI‑compliant payment gateways (e.g. PayPal).

1.2 Information We Collect Automatically

Usage Data: IP address, device type, browser type, operating system, pages visited, time and date stamps, referring/exit pages, and clickstream data.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, enable core functionality, and compile analytics.

2. How We Use Your Information

We process your data to:

Provide & Improve Services

Review your medical records, generate second opinion reports, schedule tele‑medicine consultations, and enhance our platform's functionality.

Communication

Send appointment reminders, report results, respond to support inquiries, and deliver service updates.

Billing & Payments

Process payments, issue invoices, and detect/prevent fraud.

Security & Compliance

Enforce security policies, audit access logs, and comply with legal obligations (e.g. HIPAA).

3. Legal Bases for Processing

Performance of a Contract

To deliver the second opinion services you request.

Legal Obligation

To comply with HIPAA, data retention laws, and other regulations.

Legitimate Interests

To improve our services, secure our systems, and prevent fraud (balanced against your rights and interests).

Consent

Where required (e.g. marketing communications), we will obtain your explicit consent.

4. Sharing Your Information

We do not sell, trade, or rent your personal health information.

We may share your information only in the following circumstances:

With Your Consent

When you explicitly authorize disclosure
For purposes you have specifically approved

For Medical Treatment

With assigned physicians for consultation purposes
With other healthcare providers involved in your care (with consent)

Legal Requirements

When required by law or court order
For public health and safety purposes
To prevent serious harm or illegal activity

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption: 256-bit SSL encryption for all data transmission

Access Controls: Multi-factor authentication and role-based access

Monitoring: 24/7 security monitoring and threat detection

Training: Staff training on privacy and security protocols

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access & Portability: Request a copy of your personal data

Correction: Request correction of inaccurate data

Deletion: Request deletion of your data

Restriction: Limit certain processing activities

Withdraw Consent: For future processing

Opt-Out: Unsubscribe from marketing

To exercise your rights: Contact us at privacy@myprivatedoctor.site. We will respond within 30 days.

7. Data Retention

Active Records

We retain your ePHI for the duration of our engagement.

Post-Engagement

We retain records for a minimum of seven years (or as required by local law), then securely delete or anonymize them.

8. International Transfers

If you are located outside the United States, please note that we may transfer your data to, store it, and process it in the U.S. or other jurisdictions whose data protection laws may differ. We use appropriate safeguards (e.g. Standard Contractual Clauses) to ensure adequate protection.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect or maintain personal data from minors. If you become aware of an under‑18's data in our system, please contact us to have it deleted.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date and, where required, obtain your consent.

Questions About Your Privacy?

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Officer
My Private Doctor
Email: Myprivatedoctor@outlook.com
Subject: Privacy Inquiry

Response Time: We will respond to privacy requests within 30 days as required by law.